An Open Letter From Joe Stephens

If you have a good mechanic, one that can be trusted
and does a good job for you, keep him. Don't bounce around
shop to shop; it's only going to cost you more money, time
and aggravation.

In every business there is going to be times when
problems occur, the unforeseen arises, the car breaks down,
the bill is higher then expected, you see an oil spot on
your driveway after an oil change. There is no way
everything can be perfect every time your car is serviced.

In a good relationship with good communication and
honesty on both sides everything will work out. That is what
we strive to do. We know we are skilled at repairing cars
and treating the customer right. We stand behind our work
and our communication with the customer from start to finish.

If you already have a shop that meets what I have
outlined, stay with them, they should be congratulated and
deserve your business.

If our philosophy is not the same as your current
mechanic, look into our shop. You don't need to spend a penny.
Just see our operation or talk to someone who has dealt with us.
We are confident you will be a new customer.


Sincerely,
Joe Stephens
joe charlie          

©2004-2010 Stephens Automotive, Inc - Palatine, IL